Repair & Maintenance Industry

A decade, which felt like a century of disappointment with other banks and processors put a bad taste in my mouth. From poor customer service to shady rate hikes made me skeptical of that industry as a whole. When Epic Merchant Services assured us they would get us out of a bad situation with our last provider, I gave them a shot. Boy, I was glad I did. Everything our agent told us 8 years ago happened as it was supposed and we still have the same agent that helps us, when we call him. He said from day one that he didn't run fast so I would never have trouble getting a hold of him. He was right!

We’re a dry clean equipment servicing company that has been around for over 50 years. I can tell you the experiences I’ve had through the years with taking credit cards. Some good some bad, some really ugly. Our rep walked in our office years ago and we have been the best of friends ever since. He has given us a fair shake from day one and has stuck by his word. We provide him many referrals due to his always going the extra mile for us and looking out for our best interest. We have a great partnership with Epic, but also a good friend in our rep Carlos.

I’m so happy Epic Merchant Services found us! We were paying exorbitant fees with our last company. I went for the bait just because it was a flat rate and no monthly. Well, I discovered that doesn’t mean it is the cheapest or the most helpful when they’re holding your money for weeks. Yes, we were “squared” in. Epic called us up one day and showed just how much we would save with them and I went for it. 6 years later I am so glad I did. Our consultant is the most helpful and reassuring. I would very much recommend them to any professional office.

I ‘ve had an exceptional experience for the last several years with the service I’ve received from Epic Merchant Services. First of all, I can always reach my rep whenever I have a question. I’ve had some frustrations in the past with banks reps and other third party vendors I have dealt with. Rate hikes and hard to reach agents are the worst. My agent from Epic was upfront and so far has under promised, but over delivered which is always highly welcomed. I recommend this company to any business looking for a responsive, responsible, and pleasant processing experience. Looking forward to doing business with Epic Merchant Services for years to come.

At our company, we do high volume transactions on a regular basis. Funds were always being held when we were signed up with other processing companies. Would take days sometimes weeks to clear up these transactions. Epic was referred to us by an associate company of ours who also runs very large transactions. We gave Epic the opportunity to open an account for us with the right processor and their experience shined. We were established correctly right from the start. If there ever is a concern or question we have, our agent is involved like a team player. That's what our corporation needed. They have long ago earned our trust. One word: Reliability

I have been a happy business owner using Epic's services for several years now. They have taken care of me since day one. I was able to eliminate 95% of my usual bill that I had with my last provider by switching to their zero rate program. I am pocketing all my profits instead of paying for my customers reward cards. Bottom line, I am a happy camper. I recommend Epic Merchant Services to any business that wants to earn all their profit instead of giving it all to the credit card companies. This is the way to go