Pindrop anticipates the acquisition of NextCaller, a name verification and fraud detection answer for contact facilities, will place the corporate for progress, increase its shopper base, and place it as an trade chief.
“Our two corporations will now have the ability to service the market in its entirety with the appropriate answer for no matter stage of voice safety and authentication they’re in,” mentioned Subsequent Caller Co-founder and CEO Ian Roncoroni.
The deal comes at a time when demand for name facilities is increasing. In a current report, Forrester discovered that 42% of manufacturers surveyed noticed a rise in year-over-year name heart name quantity for the reason that pandemic started. Moreover, 65% of corporations reported they battle to handle the excessive name quantity and 80% of corporations reported that fraud is a really critical problem within the name heart.
Given this, Pindrop CEO Vijay Balasubramaniyan has a constructive outlook for the fraud prevention trade. “We couldn’t be extra bullish concerning the future,” he mentioned, “The necessity for our mixed options will solely proceed to develop as manufacturers throughout a number of industries not solely look to raised safe their voice channel, but additionally enhance the client expertise. Understanding who you might be talking to is the simplest method to construct a greater relationship with clients, leading to a better NPS and subsequently extra worthwhile exchanges.”
As for what’s subsequent, Subsequent Caller will function as a wholly-owned subsidiary below Pindrop.
Based in 2011, Pindrop debuted an IVR answer in addition to the provision of its voice authentication know-how to be used in OTT streaming units. Headquartered in Alabama, Pindrop is privately held and has raised a complete of $213 million from buyers together with Andreessen Horowitz and Citi Ventures.